Terms and Conditions

Your acceptance of the terms and conditions outlined are required to process your reservation.

Prepayment by credit card and subsequent confirmation by Roadrentals or Event Bus Charters and Tours is accepted as confirmation of your booking. 

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. Roadrentals or Event Bus Charters and Tours (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transfers to customer’s accounts. Payments using Amex, JCB or Diners incur a non-refundable 3% surcharge.

Roadrentals or Event Bus Charters and Tours (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time.

All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.  In the event of a cancellation or amendment to your booking, notification period is in NZ time (NZST).

By making a booking and consenting to our terms & conditions, you are agreeing to receiving emails from us. These emails are only for internal improvement purposes and will never be passed to third parties for any mailing lists. Please ensure you have read and understand our Privacy Policy.

Bookings:

All bookings for private charters such as social club trips or private bus bookings require a 50 percent deposit on confirmation. The final 50 percent is to be paid the week of departure.

A terms & conditions form is also to be completed by the hirer.

Cancellations:

In the event of a cancellation or amendment to your tour or concert bus trip booking, refunds will only be granted when Roadrentals or Event Bus Charters and Tours receives notification at least 7 days prior (NZ time) to departure/collection date.

In the event of a cancellation or amendment to your private charter such as social club trips or private bus bookings a full refund will only be given up to 4 weeks prior to your departure date. Cancellations within 4 weeks of your departure date are liable for a $200.00 admin fee. Cancellations within 1 week prior to your departure, no refund. 

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